SALES & SERVICE COMPONENTS

componente vanzari si servicii

IFS’ sales and service components provide business processes vital for true customer relationship management (CRM). These components manage the customer interaction chain from the sales lead, through the sales cycle, to the ongoing support and service of the customer. IFS’ sales and service concept allows a business to focus on where it adds value to the customer through product, service, and support.

sales contract management

IFS/Sales Contract Management™ provides lifecycle management of a sales contract from bid and tendering through completion and handover. The component also includes application-for-payment functionality and it keeps control of defined mark-up and retention rules, certificates, and payments.

 

service contract management

IFS/Service Contract Management™ lets you accurately specify and control the service level for each of your customers and service activities. It improves efficiency by automatically controlling and following up on items agreed to in the contract.

 

field service

IFS/Field Service™ enables your service operations to streamline their customer-focused business processes from quotation and order taking to invoicing and analysis. It also supports field service and workforce scheduling as well as accurate pricing within and beyond warranty periods.

 

call center

IFS/Call Center™ enables you to effectively provide call center services to your customers for field service or product support. IFS/Call Center also supports thorough analytics by bundling a set of prepackaged measures for all parts of the process.

 

customer quotation

IFS/Customer Quotation™ is a tool for quickly and accurately creating customer proposals and quotations, including pricing, technical information, or diagrams, as needed. Once a quotation is accepted, you can transfer it directly into an order, saving time and eliminating errors.

 

sales configurator

IFS/Sales Configurator™ guides your sales personnel and customers smoothly and conveniently through your selection of products, product characteristics, and accessories. An easy-to-use “product advisor” builds configurations through a series of questions that precisely define their requirements.

 

web store

IFS Web Store™ is an out-of-the-box solution for web-based order management and an ideal tool for spare parts sales. You get a variety of ways of searching for and selecting products, as well as price and availability checks, customer registration, and order tracking.

 

sales&marketing

IFS/Sales & Marketing™ simplifies your marketing and sales processes while conveniently providing management with key data for decision-making. Your sales team can track, manage, and perform activities to secure sales opportunities while your marketing department can easily manage marketing campaigns and communicate with customers. 

                                                                

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IFS APPLICATIONS

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SERVICES

The services offered by INTEGRATOR SOFT cover a wide range of areas, ensuring the CLARUS  solution implementation in optimal conditions.

 

CONTACT

INTEGRATOR SOFT

 

Parcul Mic, nr.19-21

Brasov, Romania

Tel: + 004-0268-330104

Fax: + 004-0268-310126